Shipping & Returns
Thank you for shopping with Iconea Cosmetics.
We aim to provide a smooth, transparent, and reliable shopping experience for every customer.
Shipping Policy
Order Processing
All orders are processed within 1–2 business days after order confirmation. Orders are not shipped or delivered on weekends or public holidays.
Delivery Time
Delivery timelines depend on your location:
- Local Orders: Typically delivered within 2–5 business days
- International Orders: Delivery times vary based on destination and customs clearance
Shipping Charges
Shipping fees are calculated and displayed clearly at checkout before you complete your purchase.
International Shipping
We ship to selected international destinations. Please note:
- Customs duties, taxes, or import fees (if applicable) are the responsibility of the customer
- Delivery timelines may vary due to customs procedures
Order Tracking
Once your order is shipped, tracking details will be shared with you so you can monitor your delivery.
Returns & Refund Policy
Due to the hygienic and sensitive nature of cosmetic products, we maintain strict return guidelines.
Returns Eligibility
You may request a return only if:
- The product is damaged
- The product is defective
- The wrong item was delivered
Return Conditions
To be eligible for a return:
- The product must be unused and unopened
- It must be returned within 48 hours of delivery
- The item must be in its original packaging
- Proof of purchase is required
We do not accept returns for opened, used, or damaged products caused after delivery.
Refunds
Once your return request is approved:
- Refunds are processed to the original payment method
- Processing time is 7–10 business days
- Shipping charges are non-refundable, unless the return is due to our error
Contact Us
If you have any questions regarding shipping, returns, or refunds, please contact our customer support team.
We are always here to help and ensure your experience with Iconea Cosmetics remains smooth and trustworthy.